15 April 2020
Dear Customers of Cosmetic Love,
As Covid-19 pandemic have spread around the world. It has affected shipping internationally and will definitely change how we travel in the future. We have orders affected due to reduced flights and unfortunately some had to return back to Korea. Our team is trying our best to support those affected.
Handling of packages at warehouses
At our warehouse, our staff are required to maintain personal hygiene and go through checks daily before they are allowed to work. The steps of packing remains the same, however warehouse and workspaces are cleaned thoroughly to maintain cleanliness.
Delayed Orders due to Covid-19
Due to the frequent change of shipping restriction, customers may face delayed in shipping or shipping tracking does not update. We would like to let you know that is it perfectly normal as your parcels are on a queuing system either at the airport / or at customs pending customs checks. Should there be any return orders due to Covid-19, do contact our customer support team for assistance.
We would like to inform customers that we should be proactive to reduce the number of cases around the world, and it starts by taking up some basic protective measure. Attached below are some guideline by World Health Organisation for your viewing.
Basic protective measures by World Health Organisation
1. Wash your hands frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
2. Maintain social distancing
Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
3. Avoid touching eyes, nose and mouth
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
4. Practice respiratory hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
5. If you have fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
6. Stay informed and follow advice given by your healthcare provider
Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.
Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.