Free Shipping

 

Free shipping Mail without a Tracking Number : For all orders 

Takes usually 15~45 or more, except weekend and holidays.

 

● Free Standard Mail with a Tracking Number : Over $50 (Only item's amount, after applying the discount code)

Takes usually 10~30 or more, except weekend and holidays.

 

● Free Express Mail with a Tracking Number : Over $200(Only item's amount, after applying the discount code)

Takes usually 5~10 or more, except weekend and holidays.

 

 

Tracking Number ($2.50)

 

We ship your order via Korea Post Standard Shipping Service. It takes the same time as economy shipping but includes a tracking number. You will receive a tracking number via e-mail when your order is shipped. Tracking information is available at the Korea Post website and 17track (Please choose "International Registered Item" from the "Tracking type" drop down menu box if your tracking # starts with R or C and choose "EMS" if it starts with an'E'). Tracking from the link above stops at Incheon, and further tracking information after the package leaves South Korea can be checked at your country's postal website, such as USPS for US residents or Australia Post for Australia.

 

Express Shipping ($22.00)

 

We ship your item via Korea Post Express Mail Service (EMS), which takes approximately 5 to 10 business days. (excluding weekends and holidays). If you want combine EMS shipping or your order consists of more than one product, it costs $22 with an additional $6 for each item combined. 

 

The EMS tracking number starts with 'EG' or 'CP' and at first, you will get a standard tracking number which starts 'RM'. In this case, please contact us with your order number then we will update the right EMS tracking number immediately!

(This is due to our shipping managing program and we are doing our best to update the system but it takes some time at this point. Sorry for all inconvenience and confusion caused and asking for your kind understanding)

 

Custom Inspection



All International orders are subject to customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped and payment is the responsibility of the customer, not Cosmetic Love. Some packages may be delayed as much as 4~5 weeks, depending on Customs. The signature may be required upon delivery. Cosmetic Love reserves the right to cancel any International order. Shipping charges, taxes, and other country's fees are non-refundable.

In situations where you received no contact from your local post office about the package, we can arrange an equal partial re-shipment fee or refund for both sides.

Return Policy

 

You may return any unopened merchandise for a full refund or exchange. We accept returns anytime within 30 days period, but we regret that we are unable to refund your original shipping charges unless the return was a result of our error.

If your package is returned to Cosmetic Love marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped or refund, we will, unfortunately, need to charge the resending shipping cost,$5. When you want to get a refund instead, we are available to proceed partial refund, deducted original shipping cost and restocking fee $5. (This restocking fee contains return shipping charge we had to cover and items' re-stocking fee).

Refund Policy 

 

We have a 45-day refund policy. If you don't receive your order within 45 days since the shipment date, we will give you a full-refund or re-shipment of the order with a tracking number. However, this only applies to orders that are presumably "lost" during the delivery process. We cannot give a full refund if, for example, you wrote the wrong shipping address. In that case, we'll give you a partial refund (total order cost - shipping fee). In the case of re-shipment, we'll send you an invoice for the re-shipping fee which is $5.00. 

 

Packaging

We understand that international delivery can be risky as the parcel should get through long distance. In order to prevent potential damage in transit, we pack each item very carefully using bubble wrap and cargo box.