You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Jul 25, 2019
Apr 26, 2017
I firstly purchased a Tony Moly foundation brush and a Dear Darling Tint from Etude House and currently I'm in love with both. The brush works perfectly and it has a nice small structure, which makes it easy to carry around with me. As for the lip tint, even my mom is totally obsessed with it, it smells perfectly and its incredibly long lasting, plus the packaging is just adorable.
My order was placed without any problems, I was able to track my package very easily, the shipment price wasn't very high ( one of the main reasons why I love this awesome website ) and I received my products within 2 weeks !! What was amazing because I literally live in the other side of the world, in Portugal. My package was totally intact, my products weren't damaged and I got this free samples from a Tony Moly primer which I just totally fell in love with.
So, for a first time purchasing in an online beauty store this surely a win-win. I totally loved the service and I will definitely use it again and again and again and tell all my friends about it so they can enjoy it as much as I do !!
Keep up the good work and thank you ~~ view less